Help for Those That Help Themselves!
This is a collection of frequently asked questions. Browse the list below and see if the answer you are looking for is there! Click any question to expand or collapse it.
If this page doesn't answer all your questions, please
check our Support page.
User Accounts
You will be able to change your email address by signing into your AEC Daily account, and navigating to your User Profile > The Basics tab. You will not have to change your password.
We'll be sorry to see you go, but if you feel you need to make your account inactive, you can contact us directly at 877-566-1199 or via email at info@aecdaily.com and we can help you out. NOTE: Your account is dormant when not in use. Not using the account is effectively the same as deactivating it.
Please try signing in using the email that you used to create the account, or the email address that you signed up for a webinar or live event using. You may need to reset your password - you can click the password reset link and follow the steps.
Click the password reset link and then enter the email you used to create the account. We'll send mail to that address if we recongize it.
AEC Daily employees can start the password reset process for you, but are unable to update or access user account passwords. Please call us at 877-566-1199 or email info@aecdaily.com if you are having difficulty resetting your password.
Try the following: check your spam or junk mail folders, use your email application's search feature to look for mail from info@aecdaily.com. It's also possible that we did not recognize the email address you submitted when trying to reset your password. In those cases, we do not send any mail. If you are continuing to have problems accessing your account, call us toll free at 1-877-566-1199. We're happy to help.
You can access certificates of completion for the courses or sessions you have completed by signing into your AEC Daily account and selecting the transcript option from the navigation.
Unfortunately accounts cannot be merged/combined. Consider downloading the transcript from the unused account and storing or printing the file for your records.
Credits and Credit Reporting
AEC Daily does not report automatically to all associations. There are some you will have to self-report, this can be done by providing the relevant association with your certificate of completion, which is found in your transcript.
Typically, this can be done by providing the relevant association with your certificate of completion, which is found in your transcript.
LU = 'Learning Unit', CEU = 'Continuing Education Unit', PDH = 'Professional Development Hour', to name a few! These are all acronyms for units of continuing education. AEC Daily typically relies on the unit 'hour', but you might see other units of education in course details pages and other places with in depth information about a course or session.
AEC Daily reports credits to the AIA every 10 business days. If you have taken the same course previously, the AIA will not recognize the new credit. If you have waited longer than 10 business days and have not taken the course previously, please email us at: info@aecdaily.com. Include your name, email address, and details about the course you are requesting follow-up on.
Please ensure that your AIA membership number is present on your aecdaily.com account details page. If it is not, AEC Daily will be unable to report your credits on your behalf. If you have just added the membership number, please contact us at: info@aecdaily.com so we can process the credit for you.
When looking at courses on the AEC Daily website, click the ‘show credit and association’ link which will generate a list of the associations that recognize that course for a credit. You can also browse course listings by relevant association .
When looking at courses on the AEC Daily website, click the ‘show credit and association’ link which will generate a list of the associations that recognize that course for a credit. You can also browse course listings by relevant association .
Your course or session completion will be confirmed via email. This email will contain a link to your certificate of completion. For on-demand (online) courses, you can immediately access your certificate of completion in your transcript after achieving a passing score in the post-course quiz. For webinars and face-to-face events, certificates of completion are usually available within 2-4 business days following the end of the session.
AEC Daily reports credits to the AIA every 10 business days. If you have taken the same course previously, the AIA will not recognize the new credit. If you have waited longer than 10 business days and have not taken the course previously, please email us at: info@aecdaily.com. Include your name, email address, and details about the course you are requesting follow-up on.
Yes, you may retake a course anytime. However, many associations restrict how frequently a course may be retaken for credit. AEC Daily will only report a course for credit on your behalf once in a three-year period. We report credits to the AIA, LA CES, IDCEC, USGBC, and LA (Florida). Please verify the rules about retaking courses with your associations and licensing boards.
Miscellaneous Questions
Oops! We'd want to know about that. You can cut and paste the error code into an email and send it to info@aecdaily.com. You can also use your browser's 'Back' button to go back and try again.
What do you mean? An African or a European swallow?
Email Subscriptions
To unsubscribe from any newsletter list, visit our Email Subscriptions page. Registered users can also visit their 'Subscriptions' tab in their user profile (must be signed in.)
Courses and Quizzes
The password for the post-course quiz is located within the course materials themselves and is highlighted with a large, orange star.
There are a couple of simple ways: First option is to view the course details for the course in question and then click 'Show Current Course Approvals' link. All associations that the course is registered with will be displayed. The second method is to visit the AEC Daily 'Certification' tab, and select any association from the list. All courses displayed in the ensuing page are registered with that association.
All completed on-demand and webinar/face-to-face education can be found in your transcript. Even if a course has become 'inactive' since you completed, the record will be retained in your transcript. If you feel your transcript is no longer showing previously completed courses, it is likely that your completed courses are under a different user account. Try signing in using other email addresses you may have previously provided. Call us at 877-566-1199 or email info@aecdaily.com and let us help!
Each course in AEC Daily is associated with a post-course quiz. Upon achieving a passing score on this quiz, the course will be marked as completed. Every AEC Daily on demand course provides a quiz link at the end of the course materials. The quiz is password protected - YOU'LL FIND THE QUIZ PASSWORD CLEARLY MARKED WITHIN THE COURSE MATERIALS.
With very few exceptions, all courses and live learning events found in AEC Daily are free!
Webinars and Face-to-Face Learning
Some of our webinars are integrated with 3rd party services such GoToWebinar, Zoom, etc. In these cases, you should expect to recieve a join link directly from these services (usually) 24 hours prior to the start time. For other types of webinars, the join link should appear in your Registration Confirmation email. You can also resend this email to yourself by visiting your Transcript and clicking the 'Resend Email' button beside any upcoming session you are registered for.
It usually takes 2-4 business days for webinars and live learning sessions to be fully finalized and confirmed. If you have been waiting longer than 4 days, please contact us at livelearning@aecdaily.com and let us know which session you are experiencing an issue with.
We often have recordings of previously conducted live presentations in our on-demand library. Try searching for the name of the session you are looking for into the search field at the top of the page.
We often have recordings of previously conducted live presentations in our on-demand library. Try searching for the name of the session you are looking for into the search field at the top of the page. You can also browse our library of sessions and see if there is another scheduled webinar. You may also directly reach out to the provider of the webinar by searching for them in AEC Daily, visiting their showcase page and sending them a 'Request a Session' message. If all else fails, call us at 877-566-1199 or email us at livelearning@aecdaily.com and we'll help you out.
